🔄 Returns & Exchanges | Livra Jackets
At Livra Jackets, we want you to feel completely confident in your purchase. If something isn’t quite right, our simple return and exchange process makes it easy to find the perfect fit.
Return Window
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Returns and exchanges are accepted within 30 days of delivery.
Eligibility
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Items must be unused, with original packaging and tags attached.
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Please try jackets carefully (over a t-shirt) to avoid makeup, deodorant, or fragrance transfer.
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Final-sale items, custom orders, and gift cards are non-returnable.
How to Request a Return/Exchange
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Contact us at returns@livrajackets.com with your order number and request.
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Our team will provide you with instructions and a return label (if applicable).
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Pack your item securely and ship it back.
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Once received, we’ll process your refund or send your exchange promptly.
Fees
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Returns: Customers cover return shipping (unless the item is faulty).
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Exchanges: We’ll ship your replacement jacket free of charge once the return is received.
Refund Timing
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Refunds are issued to the original payment method within 3–7 business days after inspection.
Damaged or Incorrect Items
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If your order arrives damaged or incorrect, notify us within 7 days of delivery. We’ll arrange a replacement or refund right away.